FREQUENTLY ASKED QUESTIONS
Here you’ll find a few of our frequently asked questions (FAQs), If you can’t find what you’re looking for, please do not hesitate to contact us: firstname.lastname@example.org
HOW STRONG IS BAMBOO?
Our kind of BAMBOO has a higher tensile strength than steel or aluminum, a greater compressive strength than most concrete, and better strength to weight ratio than graphite.
WHAT SIZE OF SKI POLE DO I NEED?
Please follow this ? SIZE CHART to help you with your decision.
HOW LONG IT WILL TAKE TO SHIP?
Our poles are build by hand, thus it requires about 5 BUSINESS DAYS to build your order.
WHEN CAN I EXPECT MY ORDER?
It will take about to 2-3 weeks after placing your order, the order to arrive to your doorstep. (Most time its about a week ?)
DO YOU SHIP WORLDWIDE?
INTERNATIONAL shipping is available. For more information on shipping rates and time, please shoot us email @ email@example.com
DO YOU HAVE ANY WARRANTY POLICY?
If your poles breaks, within two years of your order we will replace them at no cost to you.
FOR MORE INFO: firstname.lastname@example.org or ? fb page
WHAT IS YOUR RETURN POLICY?
If for any reason you are not satisfied with your poles, please contact us, and we will arrange a return for a full refund within 30 days of purchase.(Buyers pays return shipping)
WHAT PAYMENT OPTIONS YOU OFFER?
We offer payments by Credit\Debit card or PayPal.
WHY DO MY POLES COME WITH NO BASKETS FITTED? And HOW DO I INSTALL THEM?
We ship your poles with no fitted baskets to protect them from being damaged while in transit. To install them, you just need to screw them to the ferrule. It’s that simple.
HOW CAN I CONTACT YOU?
You can contact us via email anytime with any question ?email@example.com or ? fb page